Image Map

Coupon Tip: How to Handle Coupon Rejection

by Freebies4Mom on January 27, 2011 10:30 am

What do you do if the cashier won’t take your coupon? I thought I would share how I handle this situation, as it does occur occasionally for me since I use a lot of coupons. An important thing to remember is to always be polite. Cashiers are usually just trying to follow their store’s coupon redemption policy, and sometimes lack the necessary training to do this successfully. Cashiers are also trying to spot fraudulent coupons, something you should be doing as well so you never have any in your coupon file.

Steps to Take When Your Coupon is Rejected:
1. Ask why the coupon you are trying to use can not be used, what is the store’s specific policy? (see my list of Store Coupon Acceptance Policies)
2. Speak to the Manager if you are not satisfied with the cashier’s response to your questions.
3. If you are told you can not use the coupon because your purchase does not qualify for it’s use, ask for the coupon back and do not buy the product at that store (unless you need it right then).
4. Contact the Corporate Office if you are unsatisfied with the response you received when questioning the store’s policy on coupon redemption (I have never done this, but have heard of other people doing so).

What if the Manager says “You have too many coupons”
This actually happened to me once at Walgreens, where I was buying a lot of items and had a manufacturer’s coupon for most of them plus a Walgreens coupon to stack on top of those manufacturer’s coupon. Of course I got a little frustrated by the comment “You have too many coupons”, but I remained polite and asked for the Manager (who was assisting the cashier) to tell me which coupons I could not use and to give me those coupons back and remove those items from my transaction. When it came down to it, the Manager did accept most of my coupons, giving me two back simply because they wouldn’t scan and he didn’t want to override them.

Remember that . . .
* The store has the right to reject your coupons for any reason, and to change their store policy at any time. Of course, you are free to file a complaint with the Manager or Corporate Office.
* Most stores want to provide excellent customer service, and I find that most Managers will happily accept the legitimate coupons that the cashiers didn’t want to accept (when the cashier couldn’t give me a good reason why they wouldn’t accept them).
* You have the option to shop at a different store if you do not like a store’s policy on accepting coupons!

Those are my tips, now let’s hear yours! I know it’s easy to rant about your experiences, but what I’d love to hear is your advice on how to handle the situation.

{ 57 comments… read them below or add one }

Dorothy January 27, 2011 at 11:36 am

Your blog post is so timely with my coupon aggravation experience at my local Genuardi’s. I spent my time pairing up my manufacturer’s coupons with the Genuardi’s coupons and I was all ready for my quick shopping trip before my kids got off the bus. An assistant manager was at the check out and refused to accept more than one manufacturer’s coupon because this is their policy. I pointed out that my copy of their policy that I printed from the internet did not state this. She showed me an old copy that they have at the register. She said that even if I am only using 1 manufacturer coupon per item that they will not allow me to buy more than one of the same item and use 1 coupon for each of them. I ended up asking her to return those items that she would not allow me to use coupons for. She was picking through my coupons and did not end up ringing it all up and I had to go to the help desk to get my purchase adjusted.

It was a very annoying experience because I was allowed to use more than 1 manufacturer coupons for multiple items of the same brand before. I checked the coupon policy on Genuardi’s website again when I got home and didn’t see the same policy that she showed me. I called the corporate office and was on hold forever while the representative talked to the store, only to be told that that is the location’s policy and pretty much that they don’t care. I asked the representative to show me exactly where on the website’s policy information it states that policy and she couldn’t tell me. It was upsetting how calling the corporate office was like talking to a wall anyway and they didn’t care. I don’t understand why a store would rather lose a sale and customers for an impractical policy. Manufacturers would have accepted those multiple coupons for multiple items, it really was only their store. My experience at the Royersford Genuardi’s was such an awful waste of time that I would not even go there anymore. Especially since we have Target, Giant, and Wegman’s in the are that do not have ridiculous policies.

Reply

Jennifer Hunter January 27, 2011 at 12:05 pm

Thank you so much for this post…I had a shock at Walmart my first time shopping with coupons…The expectations were high after watching, “Extreme Couponing” that our coupons would be welcomed with open arms. Not so. Each and every coupon scrutinized for 40 minutes! It was agony. I didn’t arm myself with the store’s coupon policy though and had a new cashier. The manager was pretty rude too. We were just relieved to get out of the store finally! I wasn’t angry or nasty just extremely frustrated. It is nice to know I am not the only one who has been turned away with coupons.

Reply

Ginette January 27, 2011 at 12:11 pm

When I tried to cash a coupon at Walmart once, the cashiers reply was: “This looks like one of those false coupons!” in a really loud voice, so that everybody in line could hear. The lady behind me came to my aid, as I was pretty embarrassed and she said “Well, how nice of you, calling her an embezzler!” The manager was called and everything was ok, but still, the cashier was rude.

Same thing happened at an Albertson, with the Excedrin coupon. There the cashier said “This is not a manufacturers coupon.” in spite of it being clearly marked on the back. I told her “Well, yes, it is, it came with a letter from the manufacturer and it is clearly printed on the back that you should scratch it to check.” She scrutinized it and said “This is NOT a manufacturers coupon, this is a fake!” Luckily, at that point her non moron colleague stepped in and set her straight, but it was still nasty.

Reply

Cara S January 27, 2011 at 12:20 pm

Patience!! I try not to go to a store at peak times with fistfuls of coupons…The best time to go for me tends to be in the evening after the kids are in bed…No lines…No frustrated people standing in line rolling eyeballs making the cashier feel incompetant, and no pressure to HURRY UP.
I always put the “most complicated” coupons at the end of the pile…just seems to make it easier, and when they do make the register beep (which they often do) the cashier doesnt feel like the transaction is going to take hours….actually…they tend to feel like they’re almost done and they made it through the whole pile without problems, so this one “should work too” Causes far fewer “problems”
Polite is always the key!!
Cara

Reply

Cathy January 27, 2011 at 12:26 pm

I find that I have trouble at some Publix locations. One Publix will accept certain coupons and another Publix won’t. The last Publix I shopped at I asked to see the Manager upfront (before shopping) and he actually signed off on all the coupons I had, but the day before at another Publix 20 minutes away the Manager would not let me stack my coupons or give me overage. I’ve learned which stores will accept my coupons and which won’t, and I stay clear of the ones that gives me constant problems.

I went to Walmart last week with $2 off coupon for Swiss Miss and they did not want to take it, because they do not like internet coupons, but finally after speaking with a manager they did. I used the other coupon just like it with no problem at another Walmart.

It’s funny how you can shop the same chain stores/grocery stores and it really depends from store to store on what they want to take. I always speak with a manager if I have a problem. I’m very good at matching my coupon to my item, and very honest when using my coupons, so there should not be a problem. Also, I’m always professional and polite which does help a a lot, but I will always call them out on their decisions especially if I know the store policy.

Reply

Brit January 27, 2011 at 12:35 pm

I always carry a copy of the stores corporate coupon policies with me in case the store goes against them. Has helped me several times!!

Reply

sabrina miller January 27, 2011 at 12:44 pm

I actually had a cahier who said that i could not use double caopons on an item because the first coupon said (do not double) I asked her what she was talking about she showed me the coupon and I explained too her what doubling ment she decided too try argue with me. I miled and asked for the manager but the asst. manager came instead and tried too tell me the same thing,so I told him I wanted the actual manager who was able too fix the problem and i walked out paying $60.00 for a $250.00 order.

Reply

sabrina miller January 27, 2011 at 12:48 pm

At walmart use the self checkouts they r faster and u dont have too deal with the so rude cashiers.

Reply

MaggieD January 31, 2011 at 5:28 pm

my area walmarts have shut down the self checkouts. it’s completely ridiculous!

Reply

Anonymous January 31, 2011 at 5:33 pm

I’m glad my tips are useful for you. Thanks for taking the time to leave a
comment and share your experiences!

Reply

Krazybabe77782 May 19, 2011 at 8:35 am

maggie. Some walmarts have shut down the self checkouts because of the number of thefts that happen on these registers. There are many people who will try to slip in extra items when scanning their things. I have seen this first hand. This lady was buying a whole bunch of stuff and was putting in two packages of meats into her bags with every one she scanned in order to trick the weight. We caught this and she ended up going to jail for stealing over 100 dollars worth of items. Some walmarts do not have employees who can pay attention to multiple registers at one time and catch these thefts. When this is the issue, they begin to contemplate shutting down the self checkouts. 

Reply

Krazybabe77782 May 19, 2011 at 8:31 am

sabrina. There a lot of people who do not like to use the self checkouts, especially when they  have coupons. Sometimes the coupons do not scan through and they become frustrated.  However, most of our employees at the Walmart I work at are very friendly. As a Walmart cashier, my favorite register to work at is the self checkouts. This is because I get to maintain four registers plus mine at the same time and I appreciate that people are trying to be independant and in a hurry. I personally prefer to use the self checks myself.

Reply

Carey January 27, 2011 at 1:28 pm

I think Cara gave some good advice. I find that even the store coupon here (TX) often don’t work. I guess they’re just a hassle in general. I was recently told by a cashier our large grocery chain that they don’t accept coupons printed from the web (this is when I was trying to use my Excedrin coupon…which eventually they accepted). But since then I’m afraid to go there armed with coupons I”ve printed myself. I’ll take your advice and read the company’s policy and see what it says. Thanks and love your site!

Reply

Beth January 27, 2011 at 2:07 pm

I always smile, even when informing the cashier they are wrong. Like last night when I was using the $6/2 for Motrin PM, etc. and I clearly purchased Motrin PM, which is pictured on the coupon, and the Target cashier told me I didn’t buy what was on the coupon. I smiled as I informed her I clearly purchased Motrin PM. The only store I won’t shop at anymore is Walgreens since they told me that I can’t stack coupons for their store with manu. coupons, and you have to have the amount of items in your cart as the amount of coupons being used (even for register rewards). So if I buy 1 item and have a coupon for it, along with a register reward to redeem, I have to actually buy something random I don’t even want, to use both of them. That is the stupidest policy I’ve ever heard of. So I stopped shopping there.

I do attempt to stay polite and I do know they are only doing their jobs. However, just like the poster above me whose cashier stated loudly her coupon was a fake, I too had a cashier inform me in front of a line of people that my coupons.com printed coupon was “fraudulent”. This after I was just having a nice conversation with the gentleman in line behind me about where I got the coupons from. That reminds me, the manager didn’t care when I complained so I have to report that incident to corporate.l

Reply

CANDICE January 27, 2011 at 2:14 pm

Yea i stopped shopping at walmart where i live altogether…. all the employees are just plain rude…. i have had too many problems there…. once i had a coupon for any dove product…. i was buying the soap bars and the cashier and retard manager told me i had to but what was PICTURED on the coupon…. I got mad and left w/o anything…. then one time i held up the line at the same wal mart for 45 min just b/c the lady wouldn’t even scan the coupon… she said that its not legit b/c i would only have to pay the taxes…. so the manager came and explained to her that yes it is legit…. when i go back home to walmart i never have any problems…

Reply

Brandy Garrett January 31, 2011 at 5:02 pm

Annoying, I’m sure. But please don’t describe someone using the word retard. It is very offensive, especially to people who have loved ones with special needs.

Reply

Erin January 27, 2011 at 3:10 pm

I get the most frustrated with Walgreens when I am using coupons. It seems like I am always making the register beep. Their policy is not to allow more coupons than you have items. An example of a frustrating purchase is when they have store coupons for Progresso soup for 4 for $5. I always have manufacturer’s coupons for $1 off 4. When you use a manufacturer’s coupon like that their computer makes all 4 soup cans 1 item and then they tell me I have 2 coupons for 1 item. It’s happened with other items too. I have to end up buying a little piece of candy or something to give me enough items for my coupons. I’ve always thought that is a dumb policy.

Reply

Jill January 27, 2011 at 4:17 pm

Once I was using Huggies Pull Up coupons for a Free Jumbo pack. They were the holographic pretty coupons directly from the manufacturer. I took the coupons to Target where the coupon stated ‘up to $13.98 value” and “Jumbo pack of pull-ups” and in my hands I had a “jumbo pack of huggies overnights for girls that cost $8.96” (I had 3 of these coupons) and a few other items in my cart. They cashier thought the coupons were working and I told them they were not. I paid, took my coupons to customer service and the lady there proceeded to tell me she had to get “Manager Approval” because it stated I had to buy a JUMBO pack. The customer service lady would not even look at me as I pointed on the big white letters on bright pink packaging that read J-u-m-b-o she still needed manager approval. I stood there for about 10 minutes and decided I didn’t need to wait any longer and I asked to return them stating it was not worth the hassle when I knew I could stop at another store, different chain, and use the coupons with no problem. She had the audacity to tell me “well go there first next time, save my time”

Reply

Donna January 27, 2011 at 4:26 pm

I generally shop at Meijer (a midwest super store chain in Michigan, Ohio, Illinois, Indiana, and Kentucky) and generally, I have NO problems. They used to allow stacking with their store coupons, now they dont…but thats not a big deal…I never get any hassle on Internet coupons, which IS the big deal for me. They are generally high value or BOGO and never once has a cashier given me a hard time. I make sure to keep my coupons organized, keeping the free coupons on top and the stuff easy to find on the belt (if need be) and am totally polite to these underpaid and overworked folks. I had to complain to Corporate ONE time on a pharmacy problem, they solved the issue to my satisfaction and also I was rewarded with a $25 gift card. So they do take customer service seriously. At least thats been my experience. I would recommend this chain to those who live in my area and are looking for a new place to shop.

Reply

Carmen January 27, 2011 at 5:40 pm

Don’t the stores send the coupons in to the companies and get reinburst anyway? So why do they care as long as we buy the item on the coupons.

Reply

Tiffany January 27, 2011 at 5:58 pm

I had a problem with Meijer one time also. I went there late at next and used the self scan because i had tons of coupons. Half way through scanning my coupons the girl tells me there is a limit on how many coupons I can use. I ask her what was the limit and she said she didnt know. So I told her when it stops taking them I’ll let her know. Well she was just filling in and when the other lady manning the self checkouts got back my red light came on for a meijer coupon over ride (like it always does). She came over and told me that it was going off because I put too many coupons in. I ask her how many was too many and she didnt know either. So I wanted to know how was I suppose to know how many items I could buy so I would use the correct number of coupons….she didnt know that either. She told me she was going to have to take all the extra coupons back off my order, even though they were already put in the machine. I told her politely that if she did that she could just take my whole order off. Then I told her I wanted to talk to a Manager. A very annoyed manager came over and they had a lilttle pow wow about me before he came over and just put his number in without saying a word and did the over ride. I asked him what was the limit….surprise surprise he didnt know!! Well when I got home I filled out the survey online that prints on the bottom of the receipt. The very next morning someone was calling me from my store apologizing to me. She was putting into effect a training policy for all cashiers and service desk workers because there is not a limit to how many coupons that you use in one transaction, their only policy is that they will not give you money back. So as far as customer service….their cashiers and store managers need to be retrained, however overall I think the company cares because of how quickly I got a response.

Reply

Betty January 27, 2011 at 6:17 pm

I have used the self check out that seems to work for me at the a couple stores that I shop at because there is not problem with the coupions until the end with a couple of the coupons and then you can get help and the cashier is not mad at that point because she only has to deal with a couple coupons.

Reply

Leah January 27, 2011 at 7:27 pm

I always try to seperate my orders so not to break any coupon rules. Always if you go into a new store ask about the coupon policy. With Walgreens and stacking coupons…. in my add it is printed, use this coupon and manu coupon from sunday’s paper….. take the ad with you…. If they do not accept it, this is false advertizing and tell the manager you will be calling corporate and your state’s weighs and means dept. I am always polite.

The best advice: get to know the cashiers (service desk, bagperson) at the stores you regularly visit. And use their line each time. They get to know you and will be patient and polite with your “stack” of coupons. Second best advice: those “free” items coupons ask ahead of time if it is ok if you write in the amount when you place the item in your cart. My store/cashier says yes to this and saves them the hassle of looking up every “free” item coupon especially if you have a bunch. Happy Couponing:)

Reply

Sheila January 27, 2011 at 7:57 pm

As a cashier myself as well as a coupon user, I get both sides. To make it easier for us, and have less hassle for you, please put the buy one get ones first. Also please remember that some of us are moms just like you. We deal with hundreds of people a week, some of whom can be truly awful. We do our jobs to support our families.

Reply

Ruthann January 31, 2011 at 3:11 pm

I would like to add, that just as in any situation, not all cashiers are evil with coupons. I feel you need to be patient with your customers. I use coupons too, and I don’t want someone to be evil with me.

Reply

Anonymous January 31, 2011 at 3:41 pm

Thanks Sheila and Ruthann for your comments, it’s great to hear from cashiers!

Reply

MP January 27, 2011 at 9:04 pm

CVS and Target pretty much take any coupon I give them. Walgreens can be a little complicated so I try to avoid them unless the deal is super good. Wal-mart had always taken my coupons with the exception of one cashier who rudely told me “we don’t take photocopies” to my internet printable. I just had her take the item off and went to another cashiers line!
Publix is ok as long as the coupon is less then $5.00 for internet printables and not for a free product. One time I bought 5 yogurts and had 5 coupons and the uninformed cashier told me she could only take one because it said “do no double” I told her honey fist of all we are in FL, the land of no doubles so you do not have to worry about what that means but if you really what to know it means double the value of each coupon in other words a .50 coupon is doubled to 1.00 She would not budge and I did not want to wait for the manager so I had her void all 6 packs of yogurt, which they had to put back I love it!

Reply

Kelsey January 27, 2011 at 9:53 pm

Just want to say I always have a hassle-free experience at Fred Meyer–never a single problem. The cashiers don’t make it their personal mission to save the store money, so they don’t care if they are legit or expired—they don’t even look at them (that’s not to say I use bad coupons LOL). The store policy is, as long as it scans, it’s golden. I always put the “free” coupons on the bottom of the pile and know the exact price of the item, or write it in ahead of time, so they don’t have to hassle with looking up the price. I also actually put the items themselves at the end of the conveyor belt so if they DO need to go back and verify the item or price, it’s right there, and they don’t have to dig through the bags or scroll through miles of receipt. Make it easy on them, and they make it easy on you.
I have never tried a Walmart with coupons and never will, after hearing all of the horror stories. Fred’s rocks!

Reply

Laura January 28, 2011 at 11:31 am

I had a cashier at Target who rang everything up and bagged it and then as she scanned the coupons i had to find it to prove I had purchased it because nothing would go. I guess there are people that try to cheat the system but it took me 1/2 hour just to check out.

Reply

JamericanSpice January 28, 2011 at 1:28 pm

Really great article. I shared on fb and on my forum!

Reply

Wendi January 28, 2011 at 3:59 pm

Several years ago, my local Publix (where I exclusively shop for groceries) told me that they were no longer accepting internet coupons due to so many people using fraudulent ones. They were very polite, and I did not ask for the store manager. When I got home I emailed Publix on their corporate website. I told them that I absolutely detest shopping at Wal-Mart, but I will be forced to take my business there if I can’t save my family money by using coupons at Publix. The next day, the store manager called me and said that they don’t want to lose customers and he decided to start accepting the internet coupons at that location again. Apparently the store manager does have discretion over what they will and will not accept. He was very nice and even sent me some Publix coupons in the mail. I have noticed lately that the cashiers scrutinize the coupons more than they used to, but I’m sure they’ve been trained to spot the fake coupons. Since I never have fraudulent coupons, I’ve never had a problem since (and I shop with many coupons). So if you have an issue with a Publix store, I recommend you contact their corporate.

Reply

Dianna January 29, 2011 at 3:47 pm

I’ve stopped bothering with the printable coupons because here in my area it seems they always cause a problem and then I’ve wasted ink and paper printing coupons no one will let me use. I read all the fine print on the coupons and I have called or emailed the stores I frequent to obtain their specific coupon policies and the names of whom I should contact if there is any discrepancies or issues regarding them. I shop during off hours so that a huge line doesn’t build up behind me while I check out (scanning the coupons take forever sometimes because the cashier must check the coupons against the products, scrutinize expiration dates, etc.- some cashiers are much slower or annoying about this than others) which brings me to my final tip- I tend to look for and go to specific cashiers who are familiar with me, my coupons and pleasant about it, I avoid any that are rude, too slow or just set on giving me hassles (and it seems some are). I have found that if I’m pleasant they will try to help me and if I have any doubt about a coupon, I ask at the help desk before i make the purchase to clarify.

Reply

Krazybabe77782 May 19, 2011 at 8:24 am

Have you ever tried using the printable coupons at Walmart. They scan through our systems at my Walmart that I am a cashier at and we take them constantly. 

Reply

Carrie January 29, 2011 at 5:15 pm

I like to go at non-peak times also. And usually, the same cashier is working, so I get to know her (this happens at a few of my stores in town). She’s very knowledgable and kind, so I don’t feel bad handing her a fistfull of coupons. I too will put any products where they will have to write the price on the coupon at the end of the line, plus hand those coupons to her first, so she can find the products easily.

Patience.

Politeness.

I can’t say enough about hte two things above.

Reply

Kaitlyn January 30, 2011 at 12:07 am

I have the hardest time ever at Walgreens. I just do not want to shop there anymore, almost every time I’ve tried to check out the cashiers look at me like I am stealing money from them. They will not listen to their own policy either, and bunches of times when checking out a cashier would get mad at us for using coupons (even if we have just 5 coupons) and scream so the whole store can hear “I want someone else to deal with you!” and leave on the spot in the middle of checking out. And whenever you do hold their policy to them they only get extremely upset. However, if I do have to shop there, I learned to go to the makeup consultants. They are more willing to check you out.
One tip I’ve learned is that to have favorite cashiers! Because once you find cashiers who understand that couponing is not stealing money from the company then they trust you and its more easier. I’ve gotten some cashiers who take over a half an hour examining every single coupons and giving me the stink eye the entire time. So the cashiers who understand couponing are gems!

Reply

Val February 1, 2011 at 11:22 pm

I have a question for you kaitlyn because I have had a problem at walgreens myself with stacking coupons and I just wanted to know if this happens to you too. Stacking coupons, walgreens coupon with a manufacture coupon on one item being rejected. Cashier tells me I cant do this because I only have 1 item and not 2 items. So the computer will reject one coupons so i end up missing out on a good deal. I hhate that this happens to me and was wondering if this happens to you aswell.

Reply

Kaitlyn February 2, 2011 at 12:02 am

I have only tried to stack a couple of times (in fear of the problems with them in the past) however the times that I did that was the only thing I didn’t have a problem with. Have you tried other Walgreens to see if its just the one you’re going to? It’s unfortunate that their coupon policy keeps you guessing…

Reply

Amy2005 August 29, 2011 at 4:08 am

Val,
I understand your situation- yes, Walgreens requires coupons to equal number of items.  And like you said, that does include Walgreens Q’s.  What I do is get the cheapest item possible, like a mini highlighter or candy bar!

Reply

Val February 1, 2011 at 11:22 pm

I have a question for you kaitlyn because I have had a problem at walgreens myself with stacking coupons and I just wanted to know if this happens to you too. Stacking coupons, walgreens coupon with a manufacture coupon on one item being rejected. Cashier tells me I cant do this because I only have 1 item and not 2 items. So the computer will reject one coupons so i end up missing out on a good deal. I hhate that this happens to me and was wondering if this happens to you aswell.

Reply

Krazybabe77782 May 19, 2011 at 8:21 am

I have to say that couponing is not stealing money. The store does not lose money at all. The manufacture’s coupon is reimbursed to the store. So in all actuality the manufacturer is promoting their product with the use of coupons in the efforts of increasing their sales.  

Reply

Liz January 31, 2011 at 2:36 am

I did a post recently about how Walmart says they no longer accept any coupon that is for a free product! Crazy!!!!

Reply

Anonymous January 31, 2011 at 2:41 am

Liz – According to *Walmart’s Coupon Acceptance
Policy*,
they do accept free product coupons. If your store told you they don’t, then
I recommend* calling Walmart Corporate to
complain*

Walmart accepts the following types of coupons (see guidelines below):

– Manufacturer coupons (Cents Off)
– Free merchandise (or manufacturer’s Buy-One-Get-One-Free) coupons
– Store coupons
– Pharmacy (Advertising and Promotional) coupons
– Internet coupons
– Soft drink container caps

Reply

Krazybabe77782 May 19, 2011 at 8:46 am

I have never had asoft drink cap come through so I would not know how to handle that situation, but this is very true. Walmart policy does state that these coupons are accepted. If that Walmart says otherwise, the Corporate office will correct this. 

Reply

Ruthann January 31, 2011 at 2:59 pm

I wanted to let anyone know that I am employed at Walgreens, and if you had any questions, I can try to answer them. However, not every store, or every cashier will handle the situation the same. I have had my own experiences too with internet coupons, or coupons in general. So ask away!

Reply

Spindy January 31, 2011 at 4:56 pm

Thank you so much for this post. It was very helpful indeed. Now if only someone would write one about how to deal with the people waiting behind you in line while you use those coupons. Often times, I hear the person behind me huffing and puffing in frustration and annoyingly asking the cashier if there are other registers open meanwhile he/she is scanning my coupons.

Reply

Krazybabe877782 May 19, 2011 at 8:43 am

Well in situations like this, it is best to maintain a polite composure. As a cashier at Walmart I try to keep an eye out for registers that are going to be quicker when I know my transaction will take a while. When this happens, I will suggest that register to them so that way my current customer does not feel like a burden or feel rushed. If it weren’t for our customers we would not have jobs! 

Reply

Evie's Mom January 31, 2011 at 5:03 pm

I am a cashier at a large retail chain, and I only urge customers (myself included) to look at the back of the coupon and make sure it doesn’t say, “One Coupon per customer, per day.” Our coupons almost always say this, and we will happily do two or three as an exception (we know our company sometimes mails multiples), but don’t expect to walk out of the store having redeemed 20 coupons. If you truly want to obtain free or discounted items that have a limit– come back! Remember that it is important to follow to retailer’s/manufacturer’s terms, as they aren’t required to send out coupons for free items.

Reply

mrcollu January 31, 2011 at 5:07 pm

I try to save all of my items that I have coupons for to the very end. That way, the cashier has an easier time scrolling back to find the item. Especially if is is a coupon for a free item becuase they have to go back and look up how much the item cost so they can write the amount on the coupon. This has saved me tons of time. Sometimes I literally tell them, that was the last item you scanned and they seem to be appreciative of my help. Good luck!

Reply

Krazybabe77782 May 19, 2011 at 8:40 am

 I appreciate my customers who do this. Not only does it make their time waiting less, but it helps me to keep up a pace with my work in order to keep big lines from forming.

Reply

Anonymous January 31, 2011 at 5:12 pm

I am new to game so the coupon rejection in for is great. Thanks to Freebies 4 Mom for all the great advice, coupons, and free stuff!!

Reply

O2BNAZ January 31, 2011 at 5:21 pm

Why do cashiers care how many coupons customers use, as long as they’re legitimate? Do they get a commission on how many coupons they reject? Or how much their total sales are after deducting coupons?

It was my understanding that the store gets reimbursed for the coupon amount on manufacturer coupons (so the store doesn’t lose ANY money on those); and they can’t blame anybody but themselves for store coupons if they are the ones who mailed them out to the customers in the first place!

Statistics say that only 1% of coupons printed are used – I don’t think that a few coupon stackers are going to break the bank at Target or Walgreens (or wherever). Geez!

Reply

Amaze78341 January 31, 2011 at 6:00 pm

not really a what do I do if they don’t take my coupon thing.. but a helpful hint. When using a bunch of coupons in one transaction, give the cashier one coupon at a time, this ensures that all you coupons get scanned and the cashier doesn’t feel as over whelmed.

Reply

Krazybabe77782 May 19, 2011 at 8:37 am

Some cashiers appreciate this, but I prefer to scan all of the coupons at the end of the transaction. The only ones that I prefer to have given one at a time are the buy one get one free items. We have to manually enter the price and searching for the product is time consuming for both the customer and me. I try to provide fast and friendly service to each customer. The way I do it is the fastest way for me as a cashier. 

Reply

Mamatrackhoe January 31, 2011 at 7:01 pm

I had written in to Nexxus about a shampoo that left my hair very oily. I “complained” and they sent me a coupon for a $15.00 bottle of another formula and even suggested the one for my hair problem. Well The bottle exceeded the coupon by 94 cents. The cashier at once said with a very cocky attitude…”I DON’T THINK SO” To which I promptly asked what he meant by that remark. He said this is a fake and we will not take it because no coupons are worth that and be legal. I told him I wanted to talk to the supervisor. He came right over and the cashier told him it was a fake coupon. I told the supervisor that I got it directly from the manufacturer and why I got it. The supervisor gave me no problem at all and said to use it. The cashier then asked how I got such a high dollar coupon. I just expalind it was a high dollar item and if a person knows how to bitch, they can get lots of good coupons. LOL That was the end of his questions.
Marla

Reply

Anonymous January 31, 2011 at 10:16 pm

Maria – Thanks for sharing your “coupon rejection” story

Reply

Krazybabe77782 May 19, 2011 at 8:19 am

I am a cashier at Walmart. I do not like to turn away coupons, but sometimes I have to. Most of the time it is because the product is save so much when you buy so many and the person does not have the quantity amount. However, I will say that Walmart is the easiest place I have known to redeem coupons on products. I had a lady come with so many coupons on a product that was cheaper than the coupon itself, and I didnt think it was fair, but we had to take the coupons and we ended up owing her money and she got other things as well. It was for a church so I was not upset by anymeans. I was just astounded that we have to take the coupon. It was 5 dollars off a product and the product was on rollback for $3.50. She had a coupon for each one, and bought around 50 of that product!

Reply

Joe June 22, 2016 at 1:14 pm

At my store you can use as many coupons as you want but there’s a limit of 4 manufacturing coupons. We occasionally get coupon fraud people who try to use 10+ manufacturing coupons on new cashiers and then they get warned and fired if they do it again.

Reply

Leave a Comment

Previous post:

Next post:

Freebies Prizes Deals Money As Seen On Subscribe